BMW Service Sucks

Now correct me if I'm wrong here but we in the midst of a world wide recession. Car manufacturers are crumbling at the thought of a recession, the fact that we having one should dictate certain things to come in to play, such as better service and a dire need to sell cars. I am absolutely appalled by the shocking service that I have witnessed from BMW. BMW service clearly sucks.One would think so, but alas this is not the case. Before I get ahead of myself I am blogging this entire post on behalf of my mother who is in the market for a brand new 1 series convertible. I love that little car and so does she. But to get her hands on one to look at, never mind test drive is proving to be almost impossible. It's like the BMW dealerships don't want to sell cars.But let's hear it straight from her:

I have space to fill in my garage.I have tried.In an economic climate where the headlines read “car sales down” its tough to get a BMW dealership to “sell” you a car.Dealership 1 tried to fob me off with a custom made model including “sports package” that a client could not be financed on.There was no car for me to test drive and no alternative was offered as they had a great month!!!Dealership 2 could not find a car for me to test drive. Weren’t that interested when I insisted that I wanted to drive the model I want to buy.The Salesman told me that the car is in short supply as they have stopped producing due to the credit crunch (a self fulfilling prophecy?).They then promised to put me in touch with a client who had previously bought the same model. I am still waiting one month later. Goodbye Dealership 2.Dealership 3 came highly recommended. A friend referred me to the dealer principal who got his sales manager to call me.Visit no 1 – manager introduced me to his best salesman. Gave the salesman my specs and made an appointment to test drive a car at 11am Monday morning.Visit no 2 – arrived for my appointment, no car, salesman barely apologetic, sales manager assured me he would have the car at my home or office to test drive that day.Today is Thursday and I have received no contact from the sales manager, salesman or anyone else to offer me a car and it is most certainly not sitting in my driveway as promised.I have a space to fill in my garage!!!!Perhaps a Mercedes or an Audi?

So in the end bad services prevails again and it seems as if we, the ones spending money are forever indebted to the manufacturers, banks, salesmen and women or anyone else who we want to give money to in exchange for the product that they exist to sell.