Why Vodacom pisses me off

I recently took a business trip to Nairobi, Kenya. I should have known better, I should have thought it through, I should have bought a local sim card and I should have remembered the stories of horror from when I worked at Vodacom.Alas, I did not. I was stupid and I kept my roaming on. My network settings switched me from Vodacom, a Vodafone network, to Safaricom, a Vodafone network. Makes sense. My data bundle didn't switch with my location. I should have known that. They [Vodacom] charge massive, massive fees to data roam anywhere in the world. My mistake for even having it on. That's not what I'm angry about. I screwed that up and forgot to put it off.What I am angry about is the situation I found myself in AFTER the fact, because during the crime of browsing NO ONE called me, sms'd me or emailed me to say: "Hey Nic, you idiot, did you know that your bill is double, triple, quadruple, five times, six times, seven times, eight times, nine times and finally ten times what it has been on average for the past TEN years". I have been a customer of theirs for almost ten years at the top end of their package offers and have paid all of my bills on time and loyally so for that entire period.Vodacom didn't have the systems built in to give me a courtesy call to say that they have noticed unusually high activity. I received an SMS upon my return to Cape Town (2 days after my trip) that I had spent more than double my account. Then a phonecall the next day to say that it was ten times my normal account. TEN TIMES with no alerts.I feel screwed and not in the good way. I feel like Vodacom purposefully waited NOT to tell me while I was over there so that they could finish taking me and my account for all it was worth, then upon my return, they alerted me out of the goodness of their hearts that I had just been screwed.It's unacceptable to me that they let my account get that far out of hand (even though I acknowledge it was my mistake) without alerting a very long term, loyal and trusted customer of theirs to his error.I am very interested to know from anyone who does know, what the new CPA says about this sort of situation.I'm livid. I'm paying, figuratively and literally, for my insane lack of attention to my cellphone carrier screwing me on data costs while roaming. I am also paying for my blatant stupidity in this entire situation. It was my mistake to leave it on but honestly, what horrible customer loyalty service from a business that's been taking my money for ten years.I feel dirty (and not the good kind of dirty).