Virgin Response

I flew Virgin Airways about a month ago and it was hell. Read the "Virgin Screw-up" post here. Anyways, I made use of hellopeter.com to complain and also emailed the Virgin offices. I assumed that they had forgotten about me and the little guy. I was wrong.

I have been checking the incorrect mail box lately and was made aware of this fact tonight when I received four Edgars overdue warnings and a lovely letter from Virgin. Click the image to the right and then check out the whole thing. It's very interesting. Excuses are rampant but that's cool with me. I get a free bump up to "Premium Economy Class" (PEC), whatever the hell that is anyways according to the Virgin site PEC is Virgin's Premium Economy cabin is wonderfully better than coach class, and in most respects clearly superior to BA's competing product. I wonder if I could get another ticket upgrade if I make enough of a hoot about it (I hate travelling alone). I guess that at the end of the day something is better than nothing, even if it is a kick to the groin.I would like to take this opportunity to thank Virgin for their efforts. I applaud the service and will not let a single crummy flight tarnish a long standing relationship with my favourite airline.

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