Service in South Africa Sucks...
I LOVE HELLOPETER!!
I made this complaint on hellopeter.com today:
Attempting to get my Cellphone repaired at Vodacom Sandton I was repeatedly told there were no loan phones available. I was told that I would simply not recieve calls while my phone was being repaired. I recieved bad service (a lady sending SMS's while helping me). I eventually pushed the issue. The manager was called and proceeded to give me the last "loan phone" out of his pocket. He was using the Vodacom Loan phone that i was initialled denied for his personal cellphone usage that day.
I have such a huge, massive, um big problem with service in South Africa. Companies seem to think that as consumers we owe them something for their existence. When in fact, it is the large corporate who actually needs to get on their knees for the consumer. I KEEP YOUR FREAKING BUSINESS IN BUSINESS YOU ASS!!
But alas, this is not the case. When i made my complaint with the Manager at Vodacom in Sandton a few days ago, he cocked his head, smiled and told me that as soon as I left he would reprimand the lady who did not take proper care of me and my issue. HA!!! As if. he then took the loan phone that i was assured did not exist, out of his pocket and placed it on table in front of me. No skaam whatsoever.
The only person who suffered in this situation was me. And the only thing that got them to jump was when i walked over to Cell C and subsequently returned to Vodacom threatening to transfer my contract there and then (this didnt work as well as planned as the law only kicks in on the 18th of September). But my point was made.
hellopeter.com - Free service line containing comments on good and bad service experiences.
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