Discovery Health Vitality and Planet Fitness Rivonia SUCK

I have just had my Discovery Health and Planet Fitness gym contract revoked. Why? Because according to them I did not attend gym the required number of times in 2008. That number currently sits at 24 times per year or twice a month. Not impossible by any means.Because I am on Discovery and make use of their Vitality benefit (which I pay a monthly fee for) I qualify for a great deal at the gym. For about R800 I can sign up to either Virgin Active or Planet Fitness forever. Yes, R800 is a once off fee with no monthly cost if you stick to one gym. Forever. The condition is that you attend gym the required 24 timer per year.Planet Fitness in Rivonia has a bit of a problem on their hands and have had this as a recurring problem for the whole of 2008. They do not have a sign-in system that consistently works. Which means that for much of 2008 members at Planet Fitness in Rivonia had to sign in manually. This relies on a Planet Fitness employee to enter the CORRECT membership number in to their system and to provide you with a slip (which you now need to carry around with you for the extent of your training session). It is your responsibility to make sure that the employee signs you in correctly, provides you with a slip, doesn't lie to you that they've done it, remember to do or insist that they have done it.Forgive me for being lazy but this, in fact, is not my job. I pay Discovery every month so that all I have to do is attend gym. And I am not the only one. I know of at least 5 other members of Planet Fitness Rivonia who have all received letters of notification that they have not attended gym enough and their contracts have been suspended.Last year I attended well over 24 sessions at Planet Fitness Rivonia. But there is no way for me to prove every single one of the times I was there. I can, however, prove one instance. To gain points on Vitality and up your status you can do various tasks set out by Discovery Health. One is a fitness assessment. I did my Fitness assessment at Planet Fitness in Rivonia, which means that I was actually in the gym on the 21st of October but that date does not register on my Planet Fitness Workout dates (I Worked out after my assessment).Here's the proof from my Discovery Vitality profile online:This basically means that in spite of signing in to gym, on their computer system, according to their database I wasn't present to attend gym, but attended gym that day to do a fitness assessment. Therefore I was one short in spite of not being one short and lost my gym contract.In a nutshell, thanks to Planet Fitness Rivonia I have lost my gym contract. Oh the irony. I am blogging about this because I have been waiting for 4 days for Discovery to call me back with a response.