Comments on: Discovery Health Vitality and Planet Fitness Rivonia SUCK http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/ Thoughts on things Sun, 29 Jan 2012 16:17:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Zanele Mhlophe http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-13311 Zanele Mhlophe Fri, 18 Feb 2011 13:42:38 +0000 http://nicharalambous.com/?p=1760#comment-13311 Planet Fitness Rivonia has debited my account 3 times this month and everytime i try to speak to account either i call or go there they tell me no one is available. Am sick and tired of them because this is not the 1st time they have done this and definetely not the last. i want to cancel my contract so that i will stop paying 2 or 3 times monthly. Planet Fitness Rivonia has debited my account 3 times this month and everytime i try to speak to account either i call or go there they tell me no one is available. Am sick and tired of them because this is not the 1st time they have done this and definetely not the last. i want to cancel my contract so that i will stop paying 2 or 3 times monthly.

]]> By: Carmi http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-12266 Carmi Wed, 05 May 2010 14:51:02 +0000 http://nicharalambous.com/?p=1760#comment-12266 All I can say is that I am absolutely appalled at the level of customer service from Discovery Health. I was promised feedback within the same day nogal!!!! from 2 callcentre consultants on seperate occasions and nothing till date. To my disgust I get a cusomer call rating email from a supervisor whom I expressed my sentiments to as well. Till date not even the goddamn supervisor has the courtesy to follow up on my initial query. This company is a money making maketing rip off!!! I'm sick of it and looking for another medical aid that endorses a gym. Can anyone give some advice? All I can say is that I am absolutely appalled at the level of customer service from Discovery Health. I was promised feedback within the same day nogal!!!! from 2 callcentre consultants on seperate occasions and nothing till date. To my disgust I get a cusomer call rating email from a supervisor whom I expressed my sentiments to as well. Till date not even the goddamn supervisor has the courtesy to follow up on my initial query. This company is a money making maketing rip off!!! I’m sick of it and looking for another medical aid that endorses a gym. Can anyone give some advice?

]]> By: Mat http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-12248 Mat Mon, 03 May 2010 08:45:41 +0000 http://nicharalambous.com/?p=1760#comment-12248 planet fitness seems to have more problems than i thought, good thing i changed to virgin. i had those problems to! planet fitness seems to have more problems than i thought, good thing i changed to virgin. i had those problems to!

]]> By: Keith http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-11594 Keith Tue, 26 Jan 2010 13:14:55 +0000 http://nicharalambous.com/?p=1760#comment-11594 I have been a member of the Virgin gym since it started. The rules initially were that you attend 24 times a "calender year" it is now 24 times over the previous 12 months or twice a month. When did the rules change and was anyone notified in writing I have been a member of the Virgin gym since it started. The rules initially were that you attend 24 times a “calender year” it is now 24 times over the previous 12 months or twice a month. When did the rules change and was anyone notified in writing

]]> By: Piet http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10745 Piet Fri, 10 Jul 2009 10:15:15 +0000 http://nicharalambous.com/?p=1760#comment-10745 Come on 365 days a year you can't go to gym 24 times no excuse Come on 365 days a year you can’t go to gym 24 times no excuse

]]> By: Your Mom http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10741 Your Mom Tue, 07 Jul 2009 20:12:51 +0000 http://nicharalambous.com/?p=1760#comment-10741 Just masturbate. It's cheaper. Just masturbate. It’s cheaper.

]]> By: John http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10561 John Fri, 08 May 2009 11:25:41 +0000 http://nicharalambous.com/?p=1760#comment-10561 I know how it goes. A few years ago the Constantia Virgin Active gym closed for renovations. Appparently there was a sign INSIDE the gym saying we could go to any other gym in the group. I was overseas when the sign went up, couldn't see it behind the locked and dusty doors, and gave gym a miss for 3 months - thinking that I would just pick up my visits afterwards. My membership was cancelled. The faceless drone in the Vitality call centre had about as much logic and empathy as a stone. I guess they forget that I pay their salary. I've moved to another medical aid - it costs less, with much better benefits (which is what the whole Vitality thing is meant to keep us from seeing), and I'm happy to pay for gym at the Sports Science Institute. Adrian Gore watch out! We, the paying public made you the top medical aid in SA - if enough of us vote with our logic, and then our feet... I know how it goes. A few years ago the Constantia Virgin Active gym closed for renovations. Appparently there was a sign INSIDE the gym saying we could go to any other gym in the group. I was overseas when the sign went up, couldn’t see it behind the locked and dusty doors, and gave gym a miss for 3 months – thinking that I would just pick up my visits afterwards. My membership was cancelled.

The faceless drone in the Vitality call centre had about as much logic and empathy as a stone. I guess they forget that I pay their salary. I’ve moved to another medical aid – it costs less, with much better benefits (which is what the whole Vitality thing is meant to keep us from seeing), and I’m happy to pay for gym at the Sports Science Institute. Adrian Gore watch out! We, the paying public made you the top medical aid in SA – if enough of us vote with our logic, and then our feet…

]]> By: Fatima http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10539 Fatima Thu, 23 Apr 2009 09:49:03 +0000 http://nicharalambous.com/?p=1760#comment-10539 I have the same problem, the first time i did nothing about it but this time i complaint but my problem is with Virgin Active Meyersdal that have incompetent staff that give you the wrong information went in a few times asked them to check on my card on many times i had been, was told that i had passed the required times to find out that registered are only 23 times, i think they just wanna make money out of us, i thought i was the only one with this problem. I have the same problem, the first time i did nothing about it but this time i complaint but my problem is with Virgin Active Meyersdal that have incompetent staff that give you the wrong information went in a few times asked them to check on my card on many times i had been, was told that i had passed the required times to find out that registered are only 23 times, i think they just wanna make money out of us, i thought i was the only one with this problem.

]]> By: Nic http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10386 Nic Mon, 02 Mar 2009 14:22:01 +0000 http://nicharalambous.com/?p=1760#comment-10386 Hendrik - did you read my post at all? It is their fault, their technology was broken for extending periods of time which lead to me not being signed in or accounted for. If they are going to be so strict on their PAYING CLIENTS maybe they should be that strict on themselves and their employees who are meant to be making things smoother for their paying clients... Hendrik – did you read my post at all? It is their fault, their technology was broken for extending periods of time which lead to me not being signed in or accounted for. If they are going to be so strict on their PAYING CLIENTS maybe they should be that strict on themselves and their employees who are meant to be making things smoother for their paying clients…

]]> By: Hendrik http://nicharalambous.com/2009/01/16/discovery-health-vitality-and-planet-fitness-rivonia-suck/comment-page-1/#comment-10385 Hendrik Mon, 02 Mar 2009 14:17:58 +0000 http://nicharalambous.com/?p=1760#comment-10385 Of course they are not going to give you more points than 15000. They feel that visiting the gym more than twice per week will not be beneficial enough to grant you more points. Its more important to do a fitness assessment or have your cholesterol checked. And stop moaning about you points that havent been added and know you lost your membership. Its not like it happened overnight. Is is that difficult to check your points on a monthly basis? You could have told that months in advance that your points are not showing correctly. It no use crying about it and pretending its all their fault. Of course they are not going to give you more points than 15000. They feel that visiting the gym more than twice per week will not be beneficial enough to grant you more points. Its more important to do a fitness assessment or have your cholesterol checked. And stop moaning about you points that havent been added and know you lost your membership. Its not like it happened overnight. Is is that difficult to check your points on a monthly basis? You could have told that months in advance that your points are not showing correctly. It no use crying about it and pretending its all their fault.

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