Comments on: Discovery Health Vitality and Planet Fitness Rivonia SUCK

By: Debra

Debra — Thu, 29 Mar 2012 10:07:20 +0000

I agree with Hendrik…..You have a discovery website which you can check if all your visits are been allocated….If not then you can confront the gym and show them that it isnt on there…….I have been at the gym everyday twice a day since I stopped smoking….and all my visits have been recorded…..So apparently Potch Virgin Active is the best…….:)

By: Monique

Monique — Tue, 10 Jan 2012 07:25:28 +0000

Wow!! and I considerd joining Planet Fitness~~~~ Thanks guys! What an eye opener.

By: Zanele Mhlophe

Zanele Mhlophe — Fri, 18 Feb 2011 13:42:38 +0000

Planet Fitness Rivonia has debited my account 3 times this month and everytime i try to speak to account either i call or go there they tell me no one is available. Am sick and tired of them because this is not the 1st time they have done this and definetely not the last. i want to cancel my contract so that i will stop paying 2 or 3 times monthly.

By: Carmi

Carmi — Wed, 05 May 2010 14:51:02 +0000

All I can say is that I am absolutely appalled at the level of customer service from Discovery Health. I was promised feedback within the same day nogal!!!! from 2 callcentre consultants on seperate occasions and nothing till date. To my disgust I get a cusomer call rating email from a supervisor whom I expressed my sentiments to as well. Till date not even the goddamn supervisor has the courtesy to follow up on my initial query. This company is a money making maketing rip off!!! I’m sick of it and looking for another medical aid that endorses a gym. Can anyone give some advice?

By: Mat

Mat — Mon, 03 May 2010 08:45:41 +0000

planet fitness seems to have more problems than i thought, good thing i changed to virgin. i had those problems to!

By: Keith

Keith — Tue, 26 Jan 2010 13:14:55 +0000

I have been a member of the Virgin gym since it started. The rules initially were that you attend 24 times a “calender year” it is now 24 times over the previous 12 months or twice a month. When did the rules change and was anyone notified in writing

By: Piet

Piet — Fri, 10 Jul 2009 10:15:15 +0000

Come on 365 days a year you can’t go to gym 24 times no excuse

By: Your Mom

Your Mom — Tue, 07 Jul 2009 20:12:51 +0000

Just masturbate. It’s cheaper.

By: John

John — Fri, 08 May 2009 11:25:41 +0000

I know how it goes. A few years ago the Constantia Virgin Active gym closed for renovations. Appparently there was a sign INSIDE the gym saying we could go to any other gym in the group. I was overseas when the sign went up, couldn’t see it behind the locked and dusty doors, and gave gym a miss for 3 months – thinking that I would just pick up my visits afterwards. My membership was cancelled.

The faceless drone in the Vitality call centre had about as much logic and empathy as a stone. I guess they forget that I pay their salary. I’ve moved to another medical aid – it costs less, with much better benefits (which is what the whole Vitality thing is meant to keep us from seeing), and I’m happy to pay for gym at the Sports Science Institute. Adrian Gore watch out! We, the paying public made you the top medical aid in SA – if enough of us vote with our logic, and then our feet…

By: Fatima

Fatima — Thu, 23 Apr 2009 09:49:03 +0000

I have the same problem, the first time i did nothing about it but this time i complaint but my problem is with Virgin Active Meyersdal that have incompetent staff that give you the wrong information went in a few times asked them to check on my card on many times i had been, was told that i had passed the required times to find out that registered are only 23 times, i think they just wanna make money out of us, i thought i was the only one with this problem.