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I recently received my degree from Rhodes University (about 4 months ago) and at that time was given a Guess watch as a gift. I think that over the past 4 months I have worn the watch less that it has been in repairs. The watch itself is incredible, well designed, individual, innovative in its design but does not have a strap that seems to work.

I have now returned the watch twice to have it repaired. I refused to accept another repaired watch so forced the issue of replacing the watch. Each time the watch strap breaks it has to be sent to Zürich or some other far away place to be repaired. What is that? And surely if you are sending the watch so damn far you are going to try to ensure that the watch is actually fixed when you send it back? Not Guess. They seem to like having irate customers at their door.

The saga continues after today. I went to the Sandton Guess store to inquire about the status of the new watch (note not the repaired watch). She didn’t even know which watch it was and where it was in the world. This is going to be interesting.